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As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

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If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

What makes a good photo?

Get up close! Take your pet’s photo in bright, natural light (outdoors or near a window) for the most accurate colors and details.
Face forward: Capture a clear, front-facing shot that includes their ears, head, neck, and upper chest so we can create the perfect crop of your pet’s face.
Avoid tricky angles or edits: Skip overhead shots, heavy filters, and blurry photos. We’re also not able to illustrate photos of pets lying down.

Can I have more than one pet in a portrait?

Absolutely! You can create a portrait for 1, 2, 3, or even 4 pets together. If you would like more than 3 pets in a single portrait, please reach out to our support team at support@westandwillow.com to help.

What if I need to make a change to my order?

We’re happy to assist with any updates to your pet portrait order. Just reach out to support@shopmadprints.com as soon as possible.

Please keep in mind that once an order has been fulfilled, we’re unable to make any changes, including address updates. In some cases, order modifications may also cause slight shipping delays.

Does it matter what is in the background of the photo?

No need to worry about what’s behind your pet in the photo. A clean background is great, but it’s completely fine if there are toys, furniture, or other items. The focus is always on your pet, not the setting!

Do you ship worldwide?

At this time, we currently offer shipping within the United States only. We know many pet lovers around the world are eager to order, and we truly appreciate your patience as we grow. Expanding worldwide is definitely part of our future plans, and we can’t wait to make MadPrints available to everyone one day!

How long does shipping take?

Once the artist has completed your custom artwork, your order will typically arrive at your doorstep within about 4–6 days

Can I see a preview before it ships?

Because each portrait is custom illustrated by an artist, we don’t typically send digital previews before production. However, if you spot an issue after receiving your order, reach out to support@shopmadprints.com. We want you to love your portrait!

What if I’m not happy with my portrait?

Every MadPrints portrait is one-of-a-kind, created from your pet’s photo, so we’re unable to accept returns
or exchanges. That said, if your order arrives damaged or you’re unhappy with the quality, please contact us within 7 days and we’ll make it right.

Do you include frames?

Yes! You can choose between several frame options at checkout or select an unframed poster or a digital PDF file only. All frames are designed to complement your custom artwork and arrive ready to
hang right out of the box.

Do you offer digital files?

Yes! You can either add a digital file toyour portrait order or choose to purchase the digital file only — perfect ifyou’d like to print and frame it yourself.

How are the portraits made?

Each portrait is hand-illustrated by aprofessional digital artist and printed on premium matte art paper usingmuseum-quality inks. Every order goes through a detailed review process toensure color accuracy and consistency before shipping.

What animals do you illustrate?

Any animal you love! From dogs and cats to bunnies, birds, or even horses we can turn any pet into a custom portrait. At this time, we don’t create portraits featuring humans.