Frequently Asked Questions

No. Each portrait is created by a talented human artist who carefully hand-illustrates your pet from your photo.

1. Get up close! Take your pet’s photo in bright, natural light (outdoors or near a window) for the most accurate colors and details.
2. Face forward: Capture a clear, front-facing shot that includes their ears, head, neck, and upper chest so we can create the perfect crop of your pet’s face.
3. Avoid tricky angles or edits: Skip overhead shots, heavy filters, and blurry photos. We’re also not able to illustrate photos of pets lying down.

Absolutely! You can create a portrait for 1, 2, 3, or even 4 pets together. If you would like more than 4 pets in a single portrait, please reach out to our support team at support@shopmadprints.com for help.

We’re happy to assist with any updates to your pet portrait order. Just reach out to support@shopmadprints.com as soon as possible.

Please keep in mind that once an order has been fulfilled, we’re unable to make any changes, including address updates. In some cases, order modifications may also cause slight shipping delays.

No need to worry about what’s behind your pet in the photo. A clean background is great, but it’s completely fine if there are toys, furniture, or other items. The focus is always on your pet, not the setting!

At this time, we ship to the United States, Australia, Canada, France, Germany, Italy, New Zealand, Spain, and the UK. We also offer a digital file option if you’d prefer to print and frame the portrait yourself!

Because our team of artists personally illustrates each portrait individually, timing may vary. Once the artwork is completed, you can expect your order to arrive at your doorstep within 7–10 days. You will receive an email with your tracking information once your order has shipped.

Because each portrait is custom illustrated by an artist, we don’t typically send digital previews before production. However, if you spot an issue after receiving your order, reach out to support@shopmadprints.com. We want you to love your portrait!

Every MadPrints portrait is custom made from your pet’s photo, so we are not able to accept returns or exchanges. If your order arrives damaged, please contact support@shopmadprints.com and we will happily replace it.

If your artwork didn’t turn out the way you were hoping, email support@shopmadprints.com and our customer care team will follow up with you. We want you to be happy with your portrait and will work with you to make it right,

Yes! You can choose between several frame options at checkout or select an unframed poster or a digital PDF file only. All frames are designed to complement your custom artwork and arrive ready to hang right out of the box.

Each portrait is digitally illustrated by a professional digital artist and printed on premium matte art paper using museum-quality inks. Every order goes through a detailed review process to ensure color accuracy and consistency before shipping.

Any animal you love! From dogs and cats to bunnies, birds, or even horses we can turn any pet into a custom portrait. At this time, we don’t create portraits featuring humans.

Yes! Every order ships with tracking included. You’ll get your tracking number and delivery updates sent right to your email once your order is on its way.

Yes! You can either add a digital file to your portrait order or choose to purchase the digital file only — perfect if you’d like to print and frame it yourself.

Skip the Line is an optional upgrade that moves your portrait to the front of our design queue. This means our artists will begin and complete your artwork ahead of standard orders, allowing your portrait to be finished sooner. Please note that this add-on does not affect shipping speed once your order has been produced.