Shipping policy

MadPrints artwork is custom made for you. Every order is created with care from design to delivery.

Processing time
Custom portraits take 2-3 business days to design.
 Production takes 1-3 business days once your artwork is approved and sent to our printing partner.

Shipping time
Once the artist has completed your custom artwork, your order will typically arrive at your doorstep within about 4–6 days. All in, most orders arrive within 1-2 weeks from the day you order.

Shipping fees
Shipping rates are calculated at checkout based on your location and the items in your order. Orders of $85 or more ship free within the United States.

Digital files are sent by email and have no shipping cost. This is a great option for international customers.

Where we ship
We ship to the United States, Australia, Canada, France, Germany, Italy, New Zealand, Spain, and the United Kingdom. Rates are calculated at checkout based on your delivery address.

Within the United States we ship to all 48 contiguous states, Washington DC, military (APO/FPO) addresses, and Guam, the US Virgin Islands, American Samoa and the Northern Mariana Islands. We are not currently able to ship to Alaska, Hawaii or Puerto Rico.

Digital files are delivered by email and can be purchased from anywhere in the world.

Order tracking
A shipping confirmation email with tracking will be sent as soon as your package is on the way.

Address accuracy
Please double check your address at checkout. MadPrints is not responsible for packages sent to an incorrect address that was entered by the customer.

Lost or damaged packages
If your package arrives damaged or does not arrive, please contact us within 48 hours of delivery or the expected delivery date. We will work with you to replace the order whenever possible.

Photo submissions
Please follow the photo tips provided on our website when uploading your pet’s picture. If your photo does not meet the guidelines, we will reach out and request a new one before starting your artwork. Once you upload a photo that meets the requirements and we begin the design process, we are unable to accept requests to switch it to a different picture.

Contact
If you have any questions regarding shipping, please email us at support@shopmadprints.com