Easy as 1, 2, 3
Curious how it works? Just pick your photo and style — we’ll handle everything else.
Step 1 Select Photo
Choose your favorite picture to be passed on to our expert design team, who will aim to capture your pet's unique personality.
Step 2 Customize
Decide on your preferred background color, font and numerous sizes. You can also choose framed or fine-art print only versions.
Step 3 Hold Tight
Our team of artists will get to work turning your photo into a stunning work of art. Orders usually arrive within 7 days of artwork approval.
An ideal gift for pet enthusiasts
Give them a gift they'll actually want to hang on their wall forever — a custom portrait of their furry best friend.
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Why Choose Us
Real Artwork by Real Artists
Every portrait is digitally-illustrated by a professional artist, never generated with AI. We capture your pet's unique personality with care and attention to every detail.
100% Satisfaction Guarantee
We want you to love your portrait. If something isn't right or arrives damaged, our team will make it right, no questions asked.
Completely Customizable
Choose from a range of background designs to match your vibe, plus fun add-ons and name personalization to make it truly yours.
Premium Materials That Last
Each portrait is printed on heavyweight matte paper with archival inks for long-lasting color and clarity. Our pine wood frames (available in black, white, natural, or dark brown) include shatterproof plexiglass and arrive ready to hang. Crafted with FSC-certified materials, every piece is made to last and look beautiful for years to come.
Made to Fit Your Vibe
Every color palette and frame option is carefully curated to blend seamlessly with your home's aesthetic, turning your pet's portrait into the perfect decor piece.
Easy From Start to Finish
Upload your photo, customize your portrait, and place your order in minutes. We handle the rest from illustration to delivery so it's completely stress-free.
Frequently Asked Questions
What makes a good photo?
- Get up close! Take your pet’s photo in bright, natural light (outdoors or near a window) for the most accurate colors and details.
- Face forward: Capture a clear, front-facing shot that includes their ears, head, neck, and upper chest so we can create the perfect crop of your pet’s face.
- Avoid tricky angles or edits: Skip overhead shots, heavy filters, and blurry photos. We’re also not able to illustrate photos of pets lying down.
Can I have more than one pet in a portrait?
Absolutely! You can create a portrait for 1, 2, 3, or even 4 pets together. If you would like more than 4 pets in a single portrait, please reach out to our support team at support@shopmadprints.com for help.
What if I need to make a change to my order?
We’re happy to assist with any updates to your pet portrait order. Just reach out to support@shopmadprints.com as soon as possible.
Please keep in mind that once an order has been fulfilled, we’re unable to make any changes, including address updates. In some cases, order modifications may also cause slight shipping delays.
Does it matter what is in the background of the photo?
No need to worry about what’s behind your pet in the photo. A clean background is great, but it’s completely fine if there are toys, furniture, or other items. The focus is always on your pet, not the setting!
Do you ship worldwide?
At this time, we currently offer shipping within the continental United States only. However, you may order a digital-only version and take the artwork to a local printer.
We know many pet lovers around the world are eager to order, and we truly appreciate your patience as we grow. Expanding worldwide is definitely part of our future plans, and we can’t wait to make MadPrints available to everyone one day!
When will I receive my order?
Because this is a custom item, delivery timelines can vary. Once you place your order, it typically arrives within 2-4 weeks depending on the season, holiday volume, and carrier delays. Once your item is shipped, you will receive a tracking number.
Can I see a preview before it ships?
Because each portrait is custom illustrated by an artist, we don’t typically send digital previews before production. However, if you spot an issue after receiving your order, reach out to support@shopmadprints.com. We want you to love your portrait!
What if I’m not happy with my portrait?
Every MadPrints portrait is one-of-a-kind, created from your pet’s photo, so we’re unable to accept returns or exchanges. That said, we have a 100% satisfaction rate, so if you’re unhappy with your print for any reason, please contact us within 7 days of receiving it at support@shopmadprints.com, and we’ll be happy to make the requested changes for you.
Do you include frames?
Yes! You can choose between several frame options at checkout or select an unframed poster or a digital PDF file only. All frames are designed to complement your custom artwork and arrive ready to hang right out of the box.
Do you offer digital files?
Yes! You can either add a digital file to your portrait order or choose to purchase the digital file only — perfect if you’d like to print and frame it yourself.
How are the portraits made?
Each portrait is hand-illustrated by a professional digital artist and printed on premium matte art paper using museum-quality inks. Every order goes through a detailed review process to ensure color accuracy and consistency before shipping.
What animals do you illustrate?
Any animal you love! From dogs and cats to bunnies, birds, or even horses we can turn any pet into a custom portrait. At this time, we don’t create portraits featuring humans.
